Thinking
Outside the Box: Lessons from a public forum
Snea Thinsan & Malinee
Prapinwong
Last updated:
02/17/2008

Screenshot
from
http://www.pantip.com.
Introduction
History and Rationale
Computer- Mediated
Communication (CMC), both asynchronous and synchronous, has
been widely used in online education programs that have
mushroomed during the past decade. Asynchronous CMC (ACMC)
tools, such as emails, blogs and webboards, have also been
used extensively in foreign or second language learning in
recent years. However, despite their popularity, we still do
not know enough about what learners do that can inform us
how and how much they are actually learning using the tools.
Thus, more and more efforts are being devoted to examining
recorded data from ACMC-based learning to understand how the
learners interact and how learning occurs in such
non-traditional learning environments.
Asynchronous CMC tools
have been used to facilitate assessments of cognitive
interactions in academic context. Garrison, Anderson and
Archer (2001), who have extensively studied the online
interactions among students in distance education courses,
developed the so-called Community Inquiry Model to
help assess three elements of the online community inquiry:
Cognitive presence, Teaching presence and
Social presence. Informed predominantly by their work,
we became interested in using their Cognitive presence,
which refers to the extent to which learners are able to
construct and confirm meanings or knowledge through
sustained discourse in a critical community of inquiry, in
order to capture the ways in which participants express
ideas and knowledge in a non-academic context, hoping to see
how learning takes place informally that might be applicable
in formal education, particularly in EFL teaching and
learning, our field of interest.
Pantip.com, a public
forum in which Thais from a wide variety of sociopolitical
backgrounds participate has presently become a most popular
informal tool for building an inquiry and learning community
among Thais outside the academia. The forum has in these
days captured the Thai public attention, being often
referred to in the Thai media and influential over the ways
social and political issues are discussed and handled in
Thailand. Thais from many walks of life living both in
Thailand and overseas have exchanged ideas, knowledge, and
information through this public forum, making it an online
learning community in which all sorts of knowledge and
experiences are exchanged. Our initial plan was simply to
use the model developed by Garrison, et al (2001) to code
the data from a sub-forum at Pantip.com to see the
participants’ thinking and information-exchange behaviors in
such a successful online non-academic community. We were led
to see, based on our observation of the dynamics in this
public forum and a few others prior to this study, that
public forums have a potential to be a place where cognitive
engagement and meaningful learning can take place, and we
would like to understand these non-formal learning practices
because such knowledge has not been amply available in the
education literature. Our hope was to learn some lessons
from the online public forum that may lend some guidance to
EFL/ESL teachers who consider using webboard discussions in
their teaching.
Having co-coded and
analyzed the first 10 out of 200 threads of discussions
surrounding the Name Act, which was abruptly
announced to be effective in summer, 2003 and, as a result,
provoked great public interest in Thailand, we found that
the hierarchical Cognitive presence developed by
Garrison, et al. (2001) did not capture the types of
interactions we found in our data well. We thus developed
what we called the 'Information Exchange Model' and
further refined it based on three more systematically
randomly selected chunks of data, each consisted of ten
threads of varied numbers of responses, before using it as a
tool for this study. Details will be offered later in the
Methodology section.
Research Goals
Consequently, our research goals were expanded to include
modifying the Practical Inquiry Model
(Garrison, Anderson, & Archer, 2001), among the following:
1.
To identify the general
and unique characteristics of interactions in a public
forum.
2.
To employ the insights
learned from 1. in adapting the Practical Inquiry Model
(Garrison, Anderson, & Archer, 2001) and use it as a tool
to capture the nature of interactions among participants in
a selected online public forum; and
3.
To use the insights
gained from the above to identify strategies for using
web-based forums in EFL teaching and critical thinking
promotion.
Research Questions
1
What are the
characteristics of interactions in the selected forum in
terms of “Cognitive presence” (Garrison, Anderson &
Archer, 2001)?
2
What are the unique
characteristics of the public forum that may be of use for
teachers trying to use web-based forum in their teaching
languages and promoting critical literacy?
This paper continues by
reviewing relevant research, describing the methodology
employed in the study, reporting on the findings, and
providing our interpretations and implications.
Literature Review
Computer-mediated
communication (CMC) refers to a wide range of technologies
that facilitate both human communication and the interactive
sharing of information through computer networks (Barnes,
2003). CMC can be broadly divided into two categories:
asynchronous and synchronous. Asynchronous CMC (ACMC) tools
include email, blogs[i],
discussion groups[ii],
newsgroups[iii],
and webboards[iv]
or forums[v].
Synchronous CMC (SCMC) tools refer to chat[vi],
instant messengers[vii],
ICQ[viii],
MUDs[ix]and
MOOs[x]and
other tools that allow people to interact in close-to-real
time. These CMC tools enable people around the world to
communicate, exchange information, interact and build
virtual learning communities.
CMC tools have
increasingly been utilized in educational contexts,
especially in distance education, in which they are the
required tools for learning, teaching, moderating, mentoring
and community building. Text-based forum, or webboard, or
threaded discussion board, has become one of the most
popular choices for distance education because of its unique
characteristics that help support high level of responsive
and cognitive interaction among instructors and students (Rourke,
Anderson, Garrison and Archer, 2001). Asynchronous threaded
discussions, the core of this study, refer to a type of
text-based online discussion that is started with a topic,
which could be in a form of question, statement of issue, or
response to the previous topic, and followed, by responses
by participants. A number of researchers have offered
claims about the pros and cons of this type of educational
tool.
Anderson & Kanuka (1997)
conducted an evaluation research on the output, level of
participation and perceptions of effectiveness and value
among participants in a web-based forum as opposed to
face-to-face discussion. They found that asynchronous,
text-based computer conferencing has advantages over the
face-to-face instruction in terms of cost effectiveness,
reduced travel time and the increment of participants’ time
commitment. However, most participants in the study felt
that “the information exchanged during the on-line forum was
not as good as information that would have been exchanged in
a face-to-face forum and felt more limited in their ability
to communicate with other participants” (p.9). Such
inconclusive, or even contradicting, findings suggest that
more studies need to be conducted on issues relevant to
learning via ACMC in general and via asynchronous threaded
discussion in particular.
The online threaded
asynchronous discussion has drawbacks that should be noted.
A disadvantage is the lack of social cues, which generally
refer to gestures, body language, and physical appearances
such as gender, age, or race. People need to see and know
other people’s real identities, and what their affiliations,
beliefs and interests are, in order to build up social
relationship (Donath, 1996). Such a lack affects users’
perception of communication context and constrains their
interpretation of messages (Leh, 1999). Social cues are
important for people who try to build social bonds, trust,
and hence a sense of community, which in turn allow for
sustained learning or knowledge construction to take place.
Online participants have to rely on communication styles to
create their identities and, in turn, perceive other’s
identities. When people have to change from fully sensory
communication to text-based interaction, they are faced with
challenges in which they need to establish new behavioral
norms (Barnes, 2003). The lack of visual information in
online communication has been found in other studies to be
problematic (Barnes, 2003). Because of such lacks, the
theory of Social presence has been developed to
account for the impersonal nature of CMC (Gunawardena et
al., 2001).
Meanwhile, asynchronous
threaded discussions also have advantages. The most
beneficial characteristic of this kind of online
communication is its democratic nature. People need to look
at other people’s thoughts and ideas instead of their skin
color or gender. Everyone is allowed equal opportunities to
participate and the freedom to selectively interact as they
wish. This is in line with what Harasim (1993) states:
text-based communication is conducive to more reflective
interaction and thus can help people transcend physical
appearance and enable them to communicate at the level of
ideas.
Other advantages include
the fact that asynchronous threaded discussions leave the
stage available for 24/7 access and show how multiple ideas
are put on the discussion table for further analysis and
synthesis. Also important is the utility associated with
anonymity that allows less vocal or introverted participants
the comfort zones in which they can contribute, helping to
create the equalized effects of participation (Olaniran,
1994).
The greatest advantage of
online threaded discussion has been claimed to be its
potential to elicit higher order thinking, although the
evidence still falls short of being fully convincing that it
does so. In higher education contexts, the goal of learning
has been focused on the “student’s ability to think
critically, to reason, and to evaluate and weigh evidence
judiciously in making decisions and choices among
alternative course of action” (Pascarella, 1999). Educators
in distance education are placing more and more emphasis on
the critical thinking abilities. According to Jonassen
(1996), online learning should focus on the quality of
interaction that fosters critical thinking in order to
achieve the instructional aim and outcome. Duffy, Deuber,
and Hawley (1998) assert that the advantage of asynchronous
text-based environment is the capacity of giving students
the time for thoughtful analysis, reflection, and
composition as their discussion of an issue evolves.
A number of research
studies related to the Cognitive presence in online
discussions (see for instances, Garrison, Anderson and
Archer, 2001, Rourke et al, 2001, McLoughin &Luca, 2003)
have examined cognitive involvement and higher-order
thinking through the use of computer conferencing.
Interestingly, many studies have found that online
engagement in learning, or knowledge construction, is not as
deep as educators would like it to be. Gunawardena, Lowe and
Anderson (1997) examine the social construction of knowledge
in online collaborative learning environments of a large
group asynchronous listserv debate. The instrument that was
developed to evaluate the cognitive level of the debate
consists of five phases: 1) Sharing and comparing of
information 2) Discovery and exploration 3) Negotiation of
meaning and co-construction of knowledge, 4) Testing and
revision of ideas, 5) Awareness of newly constructed
knowledge. They found that the messages reflected almost
exclusively at the stage of sharing and comparing
information rather than knowledge construction or higher
order thinking.
Similarly, McLoughlin &
Luca (2000) who used the content analysis instrument
developed by Gundawardena, Lowe and Anderson (1997) to
evaluate the higher order thinking in an asynchronous,
text-based communication forum in a Web Course Tool (Web CT)
environment at Edith Cowan University. They found that most
of the forum messages fell into the first category,
comparing and sharing information and that there was
little evidence of construction of new knowledge, critical
analysis of peer ideas, or instances of negotiation. They
further suggested that, in order to develop higher order
thinking, the online learning environment must be designed
to make sure that tasks demand the active engagement and
cognitive demand, and require that Scaffolding of
thinking processes be provided.
Among research on the
adoption of CMC for higher-order thinking, studies by
Garrison, Anderson and Archer (2001) have become arguably
among the most well known. They proposed a model of the “Community
of Inquiry,” which is composed of three essential
elements: Cognitive presence, Social presence and
Teaching presence . In this model, the computer
asynchronous conference is believed to be useful in
fostering an abundance of interaction in the online
community. Garrison and his co-researchers continued on
their previous work and develop the so-called ‘Practical
Inquiry Model,’ which focuses on the ‘Cognitive
presence’ and is used primarily as a conceptual
framework for their later studies.
The Practical Inquiry
Model (see Appendix I), developed by Garrison, et al
(2001), which is a tool to assess the nature of the critical
thinking process, reflects the following four stages of
Cognitive presence: 1) Triggering event, the
initial phase in which the participants pose an issue or
problem emerged from their experiences; 2) Exploration
phase, which emerges when the participants start to ask
questions, brainstorm, and exchange information based on the
issue posed; 3) Integration phase, which carries on
from the exploration phase to construct shared meaning
including a synthesis of new understanding within the
community of inquiry; and 4) Resolution, the final
stage in which the synthesis or a new understanding is
reached. They found that among these phases, the
exploration phase accounted for most of the discussion
while the ‘Resolution’ phase seldom took place.
Pawan, Paulus, Yalcin and
Chang (2003) also adopt the Practical Inquiry Model as their
theoretical framework to evaluate patterns of engagement and
interaction among teachers in asynchronous discussions in
three distance education courses. They discover that the
discussions are centered largely on the Exploration Phase,
little on Integration, and none on Phase 4:
Resolution. These findings are in line with previous
studies in that most participants posed their messages to
share information and their ideas rather than building upon
ideas of others or going beyond that.
Is there any evidence of
higher order thinking at all? Using the practical
inquiry model tool developed by Garrison and
colleagues, Meyer (2003) studies the evidence of
higher-order thinking in threaded discussions in two
graduate level courses. The results drawn from 751 postings
across 25 threaded discussions show that the threaded
discussions exhibit some evidence of small portion of
higher-order thinking, by contributing comments in the
following proportion: exploratory (51%), integrative (22%)
and resolution (7%).
Given the literature that
shows little evidence of higher order thinking, we suspect
that, by nature of formal distance education, the learners’
interactions may have been restricted by time constraints,
either too rigid or unclear role expectations, narrowly
scoped content, and lack of community sense. We therefore
were inspired to seek to understand the active, rich
learning community established in several public forums that
we had observed as members prior to our study.
Public Forum: What is
Outside the Box?
The public forum, in
principle, allows the users to interact anonymously.
Although more and more forums are requiring membership or
some sort of registration that enables the webmaster to
track or communicate with each participant if necessary,
individual participants do not have to reveal their
authentic identities. Chester and Gwynne (1998) report a
finding about the delights and dangers of pseudonymity from
a study about collaboration through anonymity. They report
that the anonymity can create an opportunity for disruptive
behaviors. They found greater aggression, more “playful
insults” in online classes compared to the face-to-face
ones.
On the other hand, the
participants of public forums may feel more willing to share
their candid ideas, knowledge, and cultures with the luxury
of anonymity. They conclude that “the benefit of online
anonymity for teaching and learning has increased equity”
because people do not need to reveal their identity and
others do not know who they are, so people are able to
express their opinions more freely. This is one of the most
salient features of online public forum. While academic
forums are usually formally monitored or managed, public
forums, in which people from a wider societal context
participate, have become an informal tool for building
inquiry and learning communities in the real world outside
the academia, and that deserves further investigation.
In a public forum, there
is neither role assignment nor assigned moderators among the
participants, and nor is it limited by the demand of course
expectations. The simultaneous submission of messages to
all members of the group facilitates the free exchange of
ideas, the sharing of multiple perspectives, and the
creation of an interpersonal distance, resulting in an
equalizing effect on participation (Olaniran, 1994). This
special atmosphere, we contemplated, could contribute to
candid, profound learning and critical thinking driven
further by increased motivation. However, we have not been
able to find any studies that examine critical thinking
process in non-academic, public forums with a goal to
explore critical thinking behavior.
Methodology
About Pantip.com: Rajdumnern Table
To gain a better insight
into the nature of public forums in Thai websites, we, the
two researchers, planned to spend three summer months (May
through July, 2003) as participants in several public
forums, hoping to start the project as soon as we became
adequately informed about a selected forum. The project
began officially when we met to decide on which forum to
study. Our selection criteria were popularity and an
emphasis on social-issues. Pantip.com’s webboard, called
Café, met both criteria very well. Pantip.com was then
claimed to be the largest online community in Thailand.
Thousands of visitors participated in the forums daily (Hongladarom,
n.d.), and the number is constantly growing every day now.
The number of threads as of November 21, 2004 is 3,135,188
since its humble start in 1994.
The participants range from adolescents to the adults
mainly from working and middle classes. All participants are
now required to be registered as members to be able to
participate in the discussions, following recent legal cases
against abusive users. Others who do not register can read
the postings, but will not be able to post any messages. In
the big picture, Pantip.com is divided into fourteen
different discussion “tables” arranged by such topics as
science, computers, mathematics, politics, health,
entertainment, food and pet care (Hongladarom, n.d.). We
have noticed that, as of this date, there are seventeen
tables. Each table, or group, employs rather sophisticated
asynchronous threaded discussion tool, allowing polls,
smileys, editing option, webmaster notification, topic
expansion button, picture upload, and voting.
Model development
Our data were drawn from
the “Rajdumnern” table, which is devoted for discussions on
economic, social, and political issues. We had been looking
for threads that would center on a selected topic would
elicit a substantial number of responses, when, in mid June,
2003, we were struck by then the hottest
threaded-discussions surrounding the new Name Act,
which promised the new right for Thai women to keep their
last names after their marriage. The discussions about the
new Name Act generated an incredible number of over
200 threads with over 2000 responses within the course of
only two weeks. The following are the summary of the steps w
took to select and analyze the data.
1) We first arranged the
threads in a chronological order. The selected discussions
related to the Name Act took place between June 6,
2003 and June 18, 2003. Then, we started to approach the
first ten threads by using the Practical Inquiry Model
(Garrison, et al, 2001) as a tool to capture the four levels
of cognitive engagement. Operationally, we coded the threads
separately and later compared our notes to see how the data
fit in the mode. It turned out that we both agreed that the
model could not capture all the interactions we found in the
selected threads adequately. So, we decided to shift our
research project toward modifying the Practical Inquiry
Model (Garrison, et al, 2001) and developing a new
measure or model of our own.
2) We developed our own
model based on the salient characteristics found in those
first ten threads, while keeping the theoretical framework
from Garrison et al as a guide, especially in terms of the
four-staged depth of thinking. Using the first drafted
model, we looked at the second set of data which was
comprised of 50 threads. We again compared our coding and
thereby continued to modify the model.
3) We repeated the
previous stage twice with two more randomly-selected sets of
data (25 threads each). After these four analyses, our
reliability improved to a level that we were confident about
the model.
Consequently, we achieved
our so-called “Information Exchange Model,” which
would later be used officially to assess the process of
cognitive interactions among the participants in the
selected forum.
Instrument
Our Information
Exchange Model (see Figure 1) is consisted of seven
indicators as follows:
1. Initiating
refers to a message the participants use to start the topic
by asking a question or raising an issue. Participants can
use different strategies to raise an issue, e.g. with
questions, with arguments, with new perspectives, and even
with resolution on a certain issue that has been discussed
profoundly. Initiating a new thread with resolution
is unique in that it suggests that what seems to be a
starter or a new thread may indeed involve high order
thinking. Our model, therefore, adds the hierarchical
layers of depth within this indicator, unlike any other
model we have found in the literature.
2. Socializing
refers to a message participants use to communicate mainly
for the purpose of socializing, to create a mood of
sociability such as making jokes, making irrelevant comments
rather than to communicate information or ideas (Rourke,
Anderson, Garrison & Archer, 1999). This indicator also
includes comments that are intended to alleviate the
conflicts, to compromise, or to simply refer to others’
opinions without taking a position. We see this stage as a
scaffolding tool that serves to keep the community going and
to color the dialogs.
3. Sharing/Scaffolding
refers to a message that facilitates the dialogs. Before
starting to engage in an argument, some participants were
found to be productive of socio-cognitive interactions when
they offer different perspectives, exchange resources and
information, and clarify or elaborate on the issue. This
process is considered crucial to the higher cognitive
interaction in the later steps because it provides new
perspectives on the issue, or clarifies the points made
earlier by participants.
4. Agreeing refers
to a message that expresses the acceptance of or agreement
with the view in the previous statement or idea regardless
of the side of the central issue being taken (i.e. for or
against the Name Act). The agreeing messages are divided
into five subcategories: (4.1) agreeing with no further
comments, (4.2) with emotional expressions, (4.3) with
reasons based on personal beliefs, (4.4) with reasons based
on facts, reliable resources and (4.5) with proposed
suggestion. These subcategories are arranged in a
hierarchical order from low to high level of thinking,
comparably in line with the four phases in the Practical
Inquiry Model (Garrison et al, 2001).
5. Disagreeing
refers to a message that negates a view in a previous
statement or idea regardless of which side of the central
issue being taken (i.e. for or against the Name Act). The
disagreeing messages are divided into six subcategories:
(5.1) disagreeing with no further comments, (5.2) with
emotional expressions, (5.3) with reasons based on personal
beliefs, (5.4) with opposing question, (5.5) with reasons
based on facts, reliable resources and (5.6) with proposed
suggestion. These subcategories are arranged in a
hierarchical order from low to high level of thinking, ,
comparably in line with the four phases in the Practical
Inquiry Model (Garrison et al, 2001).
6. Taking a New
Position refers to a message by participants who choose
not to express an agreement or disagreement, but to do one
of the following: (6.1) show no sensitivity of what is being
taken for granted. Like in the agreeing and disagreeing
stances, those who take a new position can also show their
reasons: (6.2) based on personal beliefs, (6.3) based on
facts and reliable sources, (6.4) with proposed
recommendation. There is no explicit process in the
Practical Inquiry Model (Garrison et al, 2001) that
suggests this position happens.
7.
Integrating/Resolution refers to a message that shows
the process in which the discussion moves from expressing
positions and sharing ideas to making connection between
ideas and creating a synthesis of new understanding. This
indicator is divided up into 3 subcategories: 7.1
Elaborating on both sides of the stories without taking a
position, 7.2 Elaborating on both sides and taking a
position with reasons, 7.3 Elaborating on both sides, taking
a position or stating a solution. This process is similar to
the process of integration in the practical inquiry model of
Garrison et al. (2001). The uniqueness of this model is that
it has the hierarchical depth of thinking embedded within
this Integrating stage, too. Thus, resolution, the highest
order thinking, is also layered within this stage.
Note that, in our model,
messages that are equivalent to those classified as
Resolution, the final phrase in Garrison’s model, do not
necessarily follow the integration process in the simple
four-step Practical Inquiry Model (Garrison et al, 2001).
We found that resolution can occur in different modes of
interaction, although by nature all messages marked as high
as “Resolution” imply that participants attempting to
provide solution to the problem at any stage and some of
which come out of an accumulation, analysis and synthesis of
information.
Figure 1 Coding Scheme for
Information Exchange Model
|
Indicators |
Specific discourses |
Examples |
Relevant Research |
|
1.
Initiating |
1.1
Puzzlement (asking questions) --(sometimes more
than one) |
I wonder
if the decision by the Constitutional Court to
overrule the old law also means that married
women register a new surname. |
Garrison, Anderson and Archer (2001) |
|
1.2
Raising an issue
(with/without taking a position and explanation) |
|
1.2.1
with question (s) |
Would
you marry a woman who doesn’t want to use your
surname? |
|
1.2.2
with an argument against previous idea(s) |
The
intellectual level of Thais is going down.
Judging from the laws that has been passed
|
|
1.2.3
with new perspective on the issue --(challenging
the previous ones) |
If we
need to talk about social equality, I would like
us to care more about the rights of disabled
people. |
|
1.2.4
with resolution(s) – (stating and substantiating
own position) |
When
voting, be sure to look at the candidates
themselves, not at their political parties. |
|
2.
Socializing |
2.1
Making non-significant or irrelevant comments/
remarks ( e.g. Jokes, sarcasm) |
-
J,
J,
I am here to laugh.
- Mr.
Krating wrote quite an unusually lengthy
message, don’t you think? (laugh) |
Rourke,
Anderson, Garrison &Archer (2001); Bonk & Kim
(1998); Bonk, Malikowki, Angeli &Supplee (1998);
Tharp, 1993, Gunnawardena & Zittle (1997) |
|
2.2
Compromising, making non-judgmental comments |
Let the
couples talk this through, ok? Please keep
smiling
J |
|
|
2.3
Referring to/Adding on others’ opinions without
taking a position |
Posting
6 and 8, please join the discussions at thread
2308239 |
|
|
3.
Sharing
(scaffolding, engaging) |
3.1
Asking other participants questions for
clarification/ correcting one’s self/ clarifying |
Could
you explain your idea again? |
Gundwardena,Lowe and Anderson (1997), Mcloughlin
& Luca (2000) |
|
3.2
Referring to resources/ providing more
information on the raised issue by citing
diverse sources e.g. Websites, Statistics
numbers
|
Suandusit poll revealed that 58% agreed with the
constitutional court’s decision on the Surname
Act; 16.3% disagreed and 24.8 % had no opinions. |
|
|
3.3
Asking related questions from a different
perspective |
Would
the new act change the Thai family system? |
|
|
3.4
Offering new perspectives on a given issue or a
point already discussed, Looking at the issue
from a different angle |
According to the poll, 58% of people agreed with
the surname act and only 16% disagreed, then how
come so many people in this forum arguably
attack this issue, I wonder. |
|
4.
Agreeing
(Accept
the view in a previous statement) |
4.1
With no further comment |
Agreed |
Fraser’s
Speech Act Theory (1975) in Cole & Morgan |
|
4.2
With emotional expressions ( e.g. Humor, irony,
anger, frustration) |
I
totally agree, don’t you have anything else to
do, stupid? |
Social
Presence (Rourke et al., 2001) |
|
4.3
With reasons based on personal beliefs, claims,
social norms, proverbs, etc. |
I agree
with you. In my personal opinion, I think… |
|
|
4.4
With reasons based on facts, reliable sources |
|
|
|
4.5
With proposed suggestion/ recommendation with
substantiated evidence/ explanation |
I agree
with you but it should be made clearly that
married women must retain their surnames.
|
|
|
5.
Disagreeing
(Give no
support to a view in a previous statement) |
5.1
With no further comments |
I
disagreed. |
Fraser’s
Speech Act Theory (1975) in Cole & Morgan |
|
5.2
With emotional expressions
(e.g. Humor, irony, anger, frustration) |
Hooray!
Now Thailand is going to be the first country in
the world that can solve the rape crimes without
law enforcement. |
Social
Presence (Rourke et al., 2001) |
|
5.3
With reasons based on personal beliefs, claims,
social norms, proverbs, etc. |
I always
watch the news, but never heard of anything like
that. |
|
|
|
5.4
With opposing questions |
How come
the decision on such important law was made
based solely on the legal interpretation? / What
is the point? |
|
|
5.5
With reasons based on facts, reliable sources |
The law
creates difficulties fro women in dealing with
legal documents e.g. the purchase of house and
car, inheritance, employment, and continuing
their education. |
|
|
5.6
With proposed recommendation/ course of action/
implication and with substantiated evidence/
explanation |
The law
did not reflect public opinions. I think there
should be a referendum on this issue.
|
|
|
6.
Taking a new position |
6.1 By
Ignoring (no sensitivity of what is being taken
for granted) |
Whatever… I don’t see if this issue (Surname
Act) would be more important than living to
survive. |
|
|
6.2
With reasons based on personal beliefs, claims,
social norms, proverbs, etc. |
If they
truly love each other, they should be able to
solve the problem. |
|
6.3
With reasons based on facts, reliable sources |
I don’t
care whose surname we are going to use, I care
only the selection surname for the children that
must be made clearly which one will be used
because surname identifies a unique gene pool. |
|
6.4
With proposed recommendation/ course of action/
implication and with substantiated evidence/
explanation |
I’m fine
with any outcome, only if the names of parents
and partners must be included in the ID card. |
|
7.
Integration and/or Resolution |
7.1
Elaborating on both sides of the stories without
taking a position |
One
obvious advantage of this new law is that we
have more alternatives, , but I think most
people may prefer the same old way they are used
to, only a few people will choose the new way.
To use or not to use the husband’s surname after
marriage has both advantages and disadvantages.
This issue can be looked through multiple lenses
and perspectives. I don’t know which one way is
better. |
Garrison, Anderson and Archer (2001), Fraser’s
Speech Act Theory (1975) |
|
7.2
Elaborating on both sides and taking a position
with reasons |
Advantages :
-
A family that has only
daughters is still able to maintain their
surname.
-
Women have more choices.
Disadvantages:
-
The law could cause the
conflict among family members because people
are feeling that they lost the traditional
norms and values. It could bring about
selfishness and competitions.
-
A consequent problem may
occur when a baby is born. The couple may
argue and fight on whose surname the child
should use. I predict this is happening
definitely in the future. The problem could
lead to a disruption and may end up with a
divorce.
-
The new law does not benefit
the society and the country.
In sum,
when weighing both sides, there are more
disadvantages. Therefore, I disagree with the
law that allows women to maintain their surname
after marriage. |
|
|
7.3
Elaborating on both sides, taking a position/
stating a resolution |
In my
opinion, a child should use father’s surname.
However, I don’t mind if the law allows the
child to use mother’s surname as well. It’s okay
for siblings to use different surnames because
the law always allows an individual to rename
his/her own name, for example, our former Prime
Minister, Master General (above the five-star
General) Por Pibulsongkram was once named
“Plack Kitasunkha”. Later, he probably preferred
“Pibulsongkram” which was the name given by the
King. So he adopted the new surname solely for
himself, which differed from his other siblings.
(The
Surname Act) is, for first time in Thailand’s
history, to formally declare the equity of men
and women. Women need not to exercise this
right, just to remind men not to violate women’s
dignity. However, women’s duties are limited due
to their naturally physical disadvantages. This
law, hopefully, would make prostitutes realize
their dignity and quit their jobs eventually.
One of
the concerns relating to the use of different
surnames is the datings between
unknowingly-related relatives. If the dating
couples use the same surnames, it easily causes
the suspicion among both families. But if they
use different surnames, and do not live closely,
for example, brothers and sisters who changed
their surnames. Later, one moves to Chiengmai
(North), one moved to Songkla (South) and both
of them never have any contact. Children from
both families accidentally meet and fall in
love, the problem will definitely occur.
Nevertheless, this problem does not absolutely
come from the surname when the couples let their
family know about their relationship. So from
this case, the problem does not spring from the
surname, but from other sources.
Ideally,
it’s good to have all relatives use the same
surname, but it’s impossible. |
|
Coding
Using our Information
Exchange Model, we began our coding by selecting three chunks of
the threads that represent three periods of time, the beginning,
the middle and the end of the discussions within almost the
two-week time span. This was done to ensure that we could
capture the whole flesh of the discussions. The task started by
each of us individually breaking the data into units of ideas or
segments, each representing a coding number that is explained in
the model. The reason we needed to break the postings into
smaller units was because some postings contained long messages
and reflected more than one unit of ideas that could be
represented in the model. Other researchers who have conducted
the same kind of research, but with formal online courses, also
broke their data into chunks of ideas (See, for instance,
Garrison et al, 2001, Pawan et al, 2003). Then, we coded each of
the chunks separately using our refined model. We followed the
same procedure with all three chunks of data.
In this study, Cohan’s kappa
was used to compute the interrater reliability for our three
codings reported in this paper. Interrater reliability is
defined by Weber (1990) as “agreement among coders about the
categorization of content” (cited in Anderson, Rourke, Garrison
and Archer (2001, p.7). The interrater reliability was checked
for each chunk and found at 77.78% 83.03% and 87.73%
consecutively. We ran into the areas of confusion mostly
stemming from the conflict between coding of the small units
(segments) and of the overall meaning of the posting. We found
that by responding to the necessity to break a long message into
small units, we could lose the overall meaning of the message.
We solved the problem by discussing the possibilities and check
our interpretations. We decided to assign more weight to the
meaning of the overall message if there were a disagreement.
We later met to compare our
codings again and discussed until we reached 100% consensus.
While the coding was in progress, we also developed a database
that recorded the multiple layers of data characteristics, i.e.,
thread number, response number, and segment ID, and the actual
quotes for later analyses. The database was later used when we
met and discussed the emerging findings.
During the whole process,
since the development of our model, we kept notes on the
features and issues that would inform analyses in this study.
Toward the end, we review the notes to find answers to the
quantitative research questions.
Data Analysis and Discussions
The data
were analyzed both qualitatively and qualitatively. The
quantitative method was used to count the frequency using simple
statistics to locate the distribution of interaction types based
on our refined model. The qualitative data were analyzed from
the notes that we took during the whole process from the model
development process to the final coding and subsequent meetings.
We met and looked for the emerging themes that would answer the
qualitative research question. We followed Pawan et al (2003),
believing that this theme-emerging research design “enabled the
researchers to uncover themes that emerged from the data,
without predetermining what the themes should be” (p.16).
Quantitative Findings and Discussions
Research Question 1:
What are the characteristics of
interactions in the selected forum in terms of “Cognitive
presence” (Garrison, Anderson & Archer, 2001)?
A general picture
Figure 1: Overall picture of
the information exchanges

A total
of 383 segments were divided and coded. The summary of results
is shown above. It appears that more than half of the 383
segments were coded as indicator 5. Disagreeing (51.4%).
This means that, in general, most participants were likely to
respond to the threads by expressing their objections or
disagreement against the raised topics or against other
participants’ views. Such a scenario might have been due to the
provocative nature of the central topic for their discussions,
whether women should be allowed to maintain their surnames after
registering their marriage. One can argue that a healthy
learning community is one in which multiple perspectives are
valued and shared. Also, the social bonds that had been
developed over a longer period of time in this forum may have
built trust and comfort among the participants. The fact that
people in this public forum disagreed with one another a lot can
be translated as active, engaged participation, which is
instructive to language teachers in Thailand who wishfully
expect their students to be more active, but keep seeing quiet
students in English classes (Wiroonrat & Thinsan, 1998). That
is, EFL teachers in Thailand should consider using a webboard
and contradictory topics to encourage student participation so
that they become more actively involved in their EFL learning.
That the first indicator (Initiating)
accounted for the least number of the coding (1.8%) is very
interesting and unique. As this public forum allows participants
to start the new thread whenever they need, we could not assume
that the new thread would be coded as 1 (Initiating) for
an instructive reason. Usually the new thread in online classes
includes issues that have not been raised before in the previous
threads or deal with a totally new, unrelated issue. However, in
this scenario in which people raised issues surrounding The
Name Act, the multiple, relevant issues were widely
discussed. The over 2000 postings during the first week made it
impossible for the participants to start a new thread always
with a brand new issue as a question. As a result, the contents
were expanded or elaborated, and the thread would no longer be
the starter of the new issue, but they actually became the
responses to the previous threads. The participants, instead of
just responding to the relevant issue in the thread accordingly,
appeared also to start a new thread in order to expand the
original issue, to call for attention to ignored aspects of the
issue, and to argue passionately following the previous
exchanges. Therefore, we sometimes needed to treat a thread in
context as a response which could be coded as one of the other
six indicators (2-7), depending on the content. This, we think,
is a major feature of interest that shows the complexity and
depth of learning in this public forum that deserves our closer
look (see more in the qualitative analysis section).
The indicator 7 (Integrating/Resolution)
accounted for the second lowest number from the overall
coding (2.3%). These coded segments indicated that some
participants attempted to elaborate on both sides of the stories
and tried to provide solutions to the problem. The low
percentage at the higher level of thinking is in agreement with
previous research studies. However, we tend to think that, by
nature of social issues that may not be resolved easily due to
the various factors in play, the content may have kept the
participants from integrating ideas or reaching a resolution for
a given issue decisively.
The second highest
number of segments (18%) was coded as indicator 2 “Socializing”.
The third indicator (Sharing and Scaffolding,),
the fourth indicator (Agreeing) and the fifth indicator (Taking
a new position) accounted for 11.2%, 6.7 % and 8%
respectively. Socializing is a very interesting
indicator. As we set out to explore the Cognitive presence
for this study, we did not intend to touch on Social presence.
However, our impressions and the data that show how dense the
interactions were in the region of “Socializing” suggest
that this could be a result of the absence of Teaching
presence. As a result, the Social presence
understandably had to exist in various forms to compensate for
the lack of moderation or facilitation by the instructor. Of
course, the lack of strict regulations as there are in online
classes could also have contributed to a high percentage of “Socializing”
interactions, which would serve as self- and peer-monitoring.
Discussions of the features classified under Socializing
and what they functioned in the forum will be elaborated in the
qualitative section.
A closer look
The
following tables illustrate the number of segments and
percentage of subcategories for each indicator. Table 1 shows
the frequency and percentage of the indicators number 1, 2 and
3. Table 2 shows the frequency and percentage of the indicator
number 4 and 5, and Table 3 shows the frequency and percentage
of the indicators number 6 and 7.
Table 1 Coding results of
Indicators 1, 2 and 3
|
Indicators |
Specific Discourses |
No. |
% of the total
segments
(383) |
|
1. Initiating
(7 segments in total) |
1.1 Puzzlement |
1 |
0.3 |
|
1.2.1 Raising an issue with question(s) |
1 |
0.3 |
|
1.2.2 Raising an issue with an argument against previous
idea(s) |
2 |
0.5 |
|
1.2.3 Raising an issue with new perspective on the issue |
2 |
0.5 |
|
1.2.4 Raising an issue with resolution(s) |
1 |
0.3 |
|
2. Socializing
(70 segments in total) |
2.1 Making non-significant comments (e.g. jokes,
sarcasm) |
55 |
14.4 |
|
2.2 Compromising/making non-judgmental comments |
11 |
2.9 |
|
2.3 Referring to/Adding on others’ opinions without
taking a position |
4 |
1.0 |
|
3.Sharing/
Scaffolding/
Brainstorming
(43 segments in total) |
3.1 Asking for clarification |
9 |
2.3 |
|
3.2 Referring to resources |
10 |
2.6 |
|
3.3 Asking questions from different perspectives |
10 |
2.6 |
|
3.4 Offering new perspectives |
14 |
3.7 |
From
Table 1, |